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Innoverne Names Chris Hoskin Chief Marketing Officer

Submitted by Anonymous (not verified) on Thu, 05/15/2014 - 11:10

B2B SaaS marketing leader to help build brand, optimise customer engagement and drive revenue growth of circular solutions platform pioneer, Innoverne.READING, United Kingdom - May 15th, 2014 - Innoverne Limited, an emerging technology innovator that delivers omni-channel solutions to help businesses transform towards a circular economy, has today announced it has appointed Chris Hoskin as Chief Marketing Officer.In his role, Hoskin will be responsible for marketing strategy, branding, communications, demand & lead generation, product marketing...

Source: RealWire

Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center

Submitted by Anonymous (not verified) on Thu, 05/15/2014 - 08:40

Sole European vendor included in global 2014 reportReading, Paris, Singapore - 15th May 2014: Eptica announced today that it has been named in Gartner Inc's "Magic Quadrant for the CRM Customer Engagement Center" by Michael Maoz, April 24, 2014. Eptica was one of only two vendors to transition with the same product from the retired Magic Quadrant for CRM Web Customer Service (WCS) Applications. This marks the fourth consecutive year the company has appeared in...

Source: RealWire

Confirmit Community Conference Invigorates Global Business Leaders with Strategies to Drive Business Success

Submitted by Anonymous (not verified) on Tue, 05/13/2014 - 09:47

Industry experts assembled in Orlando to take Voice of the Customer and Employee Engagement programmes to new heights London, UK and Oslo, Norway and New York, NY: 13 May 2014: Last week, global industry experts, thought leaders and visionaries from more than 7 countries spanning 25 industries joined forces in Orlando at the annual Confirmit Community Conference. The three day Confirmit 'Be a Hero' Conference offered global attendees an opportunity to discuss and explore the...

Source: RealWire

Confirmit Announces 2014 Best Use of Feedback Solutions ACE Awards Winners

Submitted by Anonymous (not verified) on Tue, 05/13/2014 - 09:01

Organisations recognized for outstanding use of feedback to drive positive business resultsLondon, UK, New York, NY and Oslo, Norway: 14 May 2014 — Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, today announced the winners of the 2014 Confirmit ACE (Achievement in Customer Excellence) Awards for Best Use of Feedback Solutions. The Best Use of Feedback Solutions Awards are presented in addition to the annual Confirmit ACE Awards. They...

Source: RealWire

Confirmit Announces 2014 ACE Award Winners

Submitted by Anonymous (not verified) on Thu, 05/08/2014 - 12:00

Achievement in Customer Excellence Awards recognise organisations with outstanding achievement in customer, employee and partner satisfactionLondon, UK, New York, NY and Oslo, Norway: May 8, 2014 - Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, announced the winners of the 2014 Confirmit ACE (Achievement in Customer Excellence) Awards. Established in 2005, the ACE Awards recognise Confirmit clients who demonstrate excellence in the rigorous application of feedback processes and outstanding...

Source: RealWire

Big Data is Out and Your Data Is In: SDL Global Study Finds Millennials Expect Brands to Use Their Unique Data for Hyper-Targeted Experiences

Submitted by Anonymous (not verified) on Wed, 05/07/2014 - 08:22

Millennials in Europe more sensitive to brands tracking personal data compared with US MAIDENHEAD, UK - May 7, 2014 - A global study released today by SDL (LSE: SDL), shows higher sensitivity among European Millennials (aged 18 - 36) about sharing personal data with brands versus those in the US. Over half (52 percent) of respondents in the US, have no issue with brands using their information to benefit customer experience. This is compared to...

Source: RealWire

Confirmit Continues Business Success and Announces Q1 Highlights

Submitted by Anonymous (not verified) on Tue, 05/06/2014 - 08:34

First quarter of 2014 underlines commitment to product and solution excellence and confirms industry leading positionLondon, UK and Oslo, Norway and New York, NY: 6 May 2014: Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, today announced its Q1 2014 highlights. Major achievements during the quarter include the acquisition of Integrasco, a leader in social intelligence and text analytics, and the launch of Confirmit Horizons Version 18, which introduced...

Source: RealWire

Purple WiFi to deliver WiFi offering for City of York as part of Pinacl Solutions partnership

Submitted by Anonymous (not verified) on Wed, 04/23/2014 - 10:21

April 23, 2014: Purple WiFi, the cloud-based Social WiFi software company will be working with Pinacl Solutions UK Limited, one of the UK's leading Managed Services Providers, and Ruckus Wireless, the global WiFi technology pioneer, to deliver a secure and legal Social WiFi solution for City of York Council.The fully supported service will be free for users 24 hours a day, seven days a week and will be of such high quality that it will...

Source: RealWire

Industry Leading Analyst Firm Notes Confirmit in its VoC and Text Analytics Report

Submitted by Anonymous (not verified) on Wed, 04/23/2014 - 08:19

Of 33 reviewed vendors, Confirmit was one of only two that directly captures unstructured customer feedback from multiple sources London, UK and Oslo, Norway and New York, NY: 23 April 2014: In its report, How To Use Text Analytics In Your VoC Program, of February 25, 2014, Forrester Research, Inc. evaluates text analytics technology that helps turn Voice of the Customer (VoC) data into insight. The analysis reviews programmes and strategies that help customer experience...

Source: RealWire

SDL Sets the Pace for How Customer Experience Solutions are Rapidly Transforming Digital Marketing in Europe

Submitted by Anonymous (not verified) on Wed, 04/23/2014 - 08:00

After launching its new cloud-based delivery model, SDL continues the conversation at its customer experience summit 'Innovate London' WAKEFIELD, MA, and MAIDENHEAD, UK - April 23 2014 - Building on the momentum of the successful launch of its Customer Experience CloudTM offering in January, SDL (LSE: SDL) is announcing its fifth annual SDL Innovate 2014 series of global customer summits. The series launches with SDL's Innovate London summit, a two-day thought leadership event for customer...

Source: RealWire