For >70% telcos, stores and call-centres are still the dominant distribution channels Almost one third have no digital roadmap – three in four have no set KPIs Pandemic accelerates digitalization: operators increase digital spending, aiming for cost reduction, improved customer experience and revenue growth London, Jan 28 2021 - 75 percent of telecommunications (telco) operators are increasing their digital transformation investments following the unprecedented connectivity demand across the globe brought in by the Covid-19 pandemic....
Source: RealWire